After-Sales Services

In order to ensure the sorting system operates effectively and to meet customers' service demands, we provide customers with a variety of after-sales service product portfolios. Customers can choose the most suitable service plan (as agreed in the contract) to reduce system downtime and the damage rate of on-site equipment. This can maximize the availability of the system and ensure its efficiency remains high.

24/7 Phone Support

365 days and 24 hours service support to quickly respond to customers' service demands, ensuring problems are settled in a timely and effective manner.

Remote Technical Support

In case of any sudden or emerging situations, technical engineers are able to quickly identify faults remotely through the network and provide solutions.

System Maintenance & Optimizations

Perform routine system maintenance to fix problems with the system, reduce risk, and optimize the system's performance.

On-site Maintenance Services

According to the customer's on-site maintenance requirements, we assign authorized engineers to respond quickly and arrive at the agreed site at an agreed-upon time.

Preventive Maintenance Services

According to the system's operations and customers' special requirements, we flexibly formulate preventive maintenance plans, including on-site inspections, component replacements, and more.

Resident Service Support

For certain special periods of the year, such as peak traffic season, we can provide customers with paid on-site services.

Operation Training Services

We provide professional training for on-site operators, provide the corresponding operation manuals for projects and issues, teach knowledge and skills about the equipment and system, and empower staff with problem-based operation and maintenance capabilities.

Spare Parts Service System

Through advanced inventory management and systematic planning and logistics, we provide customers with high-quality original spare parts in a rapid manner, and precisely match customers' needs.